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Cellphone calendar won't delete recurring events
tthompson515
Member

I have an LG Cosmos 2, and lately it won't let me delete calendar events that are recurring events. When I try to, a message appears that says "can't insert this exception" when I choose "just this event". It has only started doing this recently, and I'm doing nothing different. What's causing this?

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Re: Cellphone calendar won't delete recurring events
vzw_customer_support
Customer Support

Thank you for the information, tthompson515!

Are you able to delete normal events that are not recurring? If this issue persists, we may need to backup the phone and complete a factory reset. Here is how: http://www.verizonwireless.com/support/devices/knowledge_base.html/31087/

Contacts can be backed up with Backup Assistant.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: Cellphone calendar won't delete recurring events
vzw_customer_support
Customer Support

tthompson515, this is a mystery to us too! Did you recently receive a software update on your device? Have you powered your device off/on since having this issue?

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Cellphone calendar won't delete recurring events
tthompson515
Member

No, there wasn't an update, and I turn my phone off every night.

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Re: Cellphone calendar won't delete recurring events
vzw_customer_support
Customer Support

Thank you for the information, tthompson515!

Are you able to delete normal events that are not recurring? If this issue persists, we may need to backup the phone and complete a factory reset. Here is how: http://www.verizonwireless.com/support/devices/knowledge_base.html/31087/

Contacts can be backed up with Backup Assistant.

Thank you,

LenaA_VZW
Follow us on Twitter @VZWSupport

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Re: Cellphone calendar won't delete recurring events
tthompson515
Member

I can delete normal events just fine. And I'm still having this problem. Do I really have to completely delete all my settings because of this problem?

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Re: Cellphone calendar won't delete recurring events
vzw_customer_support
Customer Support

tthompson515 we want to find the best option! There appears to be an internal error occurring with the device so completing a Master Reset is the next step. Keep us posted!

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Cellphone calendar won't delete recurring events
tthompson515
Member

Would that delete all the events I have set?

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Re: Cellphone calendar won't delete recurring events
vzw_customer_support
Customer Support

tthompson515

That is correct! performing a master reset would delete all information stored in the device including calendar events. I do recommend backing up important information using Verizon Cloud prior to performing the reset: http://vz.to/1gEkMRD

RuthW_VZW
Follow us on twitter @VZWSuppor

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