Charging Problems

[nglass864]

Lately when I try to charge my Lg phone it either doesn't charge all the way or it takes a long time to, anyone know why this might be? My phone is an Lg env3.

[vzw_customer_support]

nglass864-

Let's get your EnV fixed up for you! There could be many things contributing to these sort of concern. The most common is the age of the battery affecting the device adversely. Manufacturers recommend replacing the battery every 12 months to ensure optimal performance. Have you replaced the battery ever? If not, the battery could be up to 3 years old depending on when you purchased the phone. The other things to consider are the age of the phone, the charger, possible damage/wear to the charging port, etc. Are you eligible to upgrade to a newer device? We have some really great newer basic phones you should check out! http://bit.ly/f2OMMN

You can dial #UPG from your phone to find the upgrade date. Keep me posted if you need further assistance.

Thank you,
AdamE_VZW
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