We definitely want to ensure you're able to retrieve your contacts. May I ask if the contacts were backed up on your DuraXV or a previous device? What service was used to backup the contacts? If backed up via backup assistant, you may retrieve by reviewing link here: http://vz.to/1iyMxvY
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!