Current UNLIMITED data plan...

[amandapri82]

I'm very upset and considering leaving VZW, after being loyal customer for TEN years! My family and I have a Family Share plan, we share minutes, all have unlimited text, and my line has unlimited data. I have bern researching for MONTHS about upgrading to a smart phone...talked to other VZW customers, in-store reps and customer service reps (more than one had them analyze the account) regarding my upcoming upgrade, what type of plan I have, how it would be affected, benefits, etc...

My first question to everyone I spoke to was 'Can I keep my unlimited data?' I have been reassured countless times, yes you can! I was ven told that by me upgrading to a smart phone based on my current plan I would be SAVING money...

Now the time has come to upgrade...I've been SO EXCITED...I've been debating on Razr and Nexus... I make my decision and head into the store...

When I tell them what I would like to do they are more than helpful...then I'm asked which data plan would I like...I'm sure I'm looking quite confused and ask Excuse me? I then am told that NO, they can  NOT transfer my unlimited data plan. When I question it I'm told there is nothing  they can do in store but I can call customer service.

I do so. Before I even leave the parking lot. I am then told the same thing by customer service which infuriates me!

I've been being told for MONTHS that this will be no problem, and now that I am actually elligible to do so, I'm being told a COMPLETELY DIFFERENT story!

My contravt end date is 4/17/2012 and I'm considering leaving.  And got the impression that VZW doesn't really care...made no attempt to rectify situation or ease mt displeasure in  the matter...

Any suggestions?

[commonsense101]

Do you have 29.99 data plan, or do you have a 7 year old altell plan?

[lewisr13]

I'm sure there was miscommunication as to what type of phone you currently have. The reps you talked I'm sure assumed you had a smartphone, in this case their statements were correct. It appears you have a basic or multi-media phones in which case you cannot tranfer the unlimited data plan to a smart phone. Unless you plan on streaming a lot of video or music you won't come close to the limit, so I'm told.

[budone]

Are you going to a VZW corporate store???  If being asked what plan would you like makes me think you are going to Best Buy, Target, or another store that sells VZW phones.

[LatachaM_VZW]

Hello amandapri82,

I would like to thank the community members for your great responses. Amandapri82 you sound very frustrated about your unlimited data plan, We don't want to lose you as a customer! I am here to answer any questions regarding your unlimited data plan issue, I followed you so you can send me a direct message with your name, wireless number, and callback number. I will be more than happy to assist you.

Thanks,

LatachaM_VZW

Follow us on Twitter @VZWSupport

[spokane]

I had the same problem and the reps and verizon confirmed that you cannot transfer unlimited data from your present basic phone to a smart phone.  Unwritten rule.  I am not paying the same $30 for a basic data plan with my smart phone.

[amandapri82]

I am new to this and unfamiliar with how to send you a direct message.

[amandapri82]

Yes this was at a corporate store.

[amandapri82]

The 29.99 plan...

[amandapri82]

No miscommunication. SHOWED them my phone, had them pull up my plan (both in store and over the phone)... I even asked several times about the unlimited data telling  them I planned to use my phone as a mobile hot spot. Which is why I worry about amount of data.