I'm very upset and considering leaving VZW, after being loyal customer for TEN years! My family and I have a Family Share plan, we share minutes, all have unlimited text, and my line has unlimited data. I have bern researching for MONTHS about upgrading to a smart phone...talked to other VZW customers, in-store reps and customer service reps (more than one had them analyze the account) regarding my upcoming upgrade, what type of plan I have, how it would be affected, benefits, etc...
My first question to everyone I spoke to was 'Can I keep my unlimited data?' I have been reassured countless times, yes you can! I was ven told that by me upgrading to a smart phone based on my current plan I would be SAVING money...
Now the time has come to upgrade...I've been SO EXCITED...I've been debating on Razr and Nexus... I make my decision and head into the store...
When I tell them what I would like to do they are more than helpful...then I'm asked which data plan would I like...I'm sure I'm looking quite confused and ask Excuse me? I then am told that NO, they can NOT transfer my unlimited data plan. When I question it I'm told there is nothing they can do in store but I can call customer service.
I do so. Before I even leave the parking lot. I am then told the same thing by customer service which infuriates me!
I've been being told for MONTHS that this will be no problem, and now that I am actually elligible to do so, I'm being told a COMPLETELY DIFFERENT story!
My contravt end date is 4/17/2012 and I'm considering leaving. And got the impression that VZW doesn't really care...made no attempt to rectify situation or ease mt displeasure in the matter...
I'm sure there was miscommunication as to what type of phone you currently have. The reps you talked I'm sure assumed you had a smartphone, in this case their statements were correct. It appears you have a basic or multi-media phones in which case you cannot tranfer the unlimited data plan to a smart phone. Unless you plan on streaming a lot of video or music you won't come close to the limit, so I'm told.
Are you going to a VZW corporate store??? If being asked what plan would you like makes me think you are going to Best Buy, Target, or another store that sells VZW phones.
I would like to thank the community members for your great responses. Amandapri82 you sound very frustrated about your unlimited data plan, We don't want to lose you as a customer! I am here to answer any questions regarding your unlimited data plan issue, I followed you so you can send me a direct message with your name, wireless number, and callback number. I will be more than happy to assist you.
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I had the same problem and the reps and verizon confirmed that you cannot transfer unlimited data from your present basic phone to a smart phone. Unwritten rule. I am not paying the same $30 for a basic data plan with my smart phone.
No miscommunication. SHOWED them my phone, had them pull up my plan (both in store and over the phone)... I even asked several times about the unlimited data telling them I planned to use my phone as a mobile hot spot. Which is why I worry about amount of data.