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Delete messages on Orbic Journey
wb8nbs
Member

I have a Journey. There are three text messages that won't delete. When I follow the procedure I get a box saying "Delete Locked Message?" with a check box. No matter if I check the box or not the message does not go away. Is there another way to delete?

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Re: Delete messages on Orbic Journey
vzw_customer_support
Customer Support

Wb8nbs, getting your messages deleted from your phone should be as easy as 1,2,3. So to see that it's not allowing you to do so is interesting. Let's work together to find out what is going on. 

 

Were these the steps that you tried:  https://www.verizon.com/support/knowledge-base-226018/

 

-TakendraW_VZW

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Re: Delete messages on Orbic Journey
wb8nbs
Member

That is slightly different. I missed the part about highlight and select the desired message. I was using Delete thread from the options menu. But they still are not deleting.

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Re: Delete messages on Orbic Journey
vzw_customer_support
Customer Support

wb8nbs, we understand the importance of managing your device the best way you see fit. Did you just recently start having issues with deleting messages? Have you attempted to restart your device?

 

-Joshua

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Re: Delete messages on Orbic Journey
wb8nbs
Member

I googled up how to do a factory reset on the Journey. It erased *ALL* the messages. I don't see that as a viable solution to removing locked messages.

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Re: Delete messages on Orbic Journey
vzw_customer_support
Customer Support

We appreciate your efforts and want to ensure you can delete your messages, wb8nbs. We wouldn't recommend a factory reset just yet. Let's continue to dig into this and find out what's going on. If the messages are showing locked, have you unlocked the messages and then attempted to delete the messages? 

 

DanielleR_VZW

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Re: Delete messages on Orbic Journey
wb8nbs
Member

It makes no difference if I check the unlock box or not.

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Re: Delete messages on Orbic Journey
vzw_customer_support
Customer Support

Thanks for your attempts, wb8nbs. Let's take a different approach. What happens when you attempt to delete each message individually?

 

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