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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
EMERGENCY: How do I get in touch with an actual person at Verizon?
malamander
Member

For the past few weeks, the Verizon website and phone system have not allowed me to add any funds to my prepaid calling plan, and I can't get in touch with anyone to help me with this problem.  Chat hasn't been working, and the customer service number just takes me to a useless menu that tells me nothing I can't find out online.  It's definitely not a problem with my card or bank account or computer.  I recently changed my plan online and it's started charging me per text even though I'm supposed to have an unlimited messaging bundle, so I'm running out of funds here!  Someone please help or I will definitely be leaving Verizon a very unhappy customer!

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Re: EMERGENCY: How do I get in touch with an actual person at Verizon?
vzw_customer_support
Customer Support

We certainly do not want to lose you malamander! I am sorry to hear of the trouble when trying to reach our Prepay team. Although we do not handle Prepay here, I would be delighted to connect you with them.

I just sent you a follow request. Please follow back and send me this information in a private message.

Thank you.

LenaA_VZW
Follow us on Twitter @VZWSupport

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