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Extrovert 2 message won't delete

My husband downgraded his iPhone to a LG EXTROVERT 2.  Around 2 weeks (after the 14 day return period)  it started receiving blank messages that will not delete.  Now we can delete some of the messages one at a time, but he is still getting blank ones, and his inbox is getting full.  We tried a reset, and it didn't 't help the messages were still there.    Obviously this is an issue with the phone, and we would like to be able to exchange or return it.  I would like to email Verizon and request information on what I can do, in writing, but I can not find an email address, and the chat is always busy when I am online.

If anyone knows a way to fix this issue with the phone.  Let me know.   If there is a way to contact Verizon via email let me know as well.  We have been with Verizon since the took over Alltel years ago.  We are not looking to switch, just need to get this phone issue fixed.

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Re: Extrovert 2 message won't delete
Sr. Member

Have you tried dialing 611 from your phone to speak with customer service about it or do you have a store close enough to walk into for help. Mary