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Family Locator

I had the old Family Locator on my daughter's phone.  I just purchased my son a phone (the upgraded version of my daughter's phone) and have tried unsuccessfully to add him to the Family Locator map.  Despite re-registering on the verizon website, having family locator removed and re-added to my plan, and multiple other things to try and get my son on the map.    In the past week I have called 4 times and have had 4 tickets placed.  I still have not had my issue resolved despite it being almost 1 week since my initial phone call to resolve this issue.  How much longer do I have to wait?  Tomorrow I will call one more time, if my issue is not resolved I will take the phone back and the people at the store will have to deal with my anger. 

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Re: Family Locator
Customer Support

Hi, Zingara63!

I understand how important your families safety is and I want to see this working for you! I appreciate your patience with our technical team while we ensure get this working for you! Please send me (AdamE_VZW) a direct message for assistance, if not yet resolved.

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