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Frustrated with phishing calls and planning to refuse to pay for the service
biker2
Member

By noon today I already received ten identical calls, all from different numbers. I answered none, but they all leave the same voicemail message about "my social security number being suspended, etc., etc." Blocking is useless, because this computer-generated nuisance produces a different  (fake) caller ID every time. The annoyance is so persistance that I am considering turning the phone off and refusing to pay Verizon for the service unless they do something!

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Re: Frustrated with phishing calls and planning to refuse to pay for the service
vzw_customer_support
Customer Support

biker2, I'm sorry to learn that you keep receiving unwanted calls. I'm not a fan of pesky calls either. Robocalls are something that unfortunately is becoming way too common. These robocalls are not affiliated in any way with Verizon Wireless. Our Verizon Call Filter ( http://spr.ly/6183DN185 ) is a great app at recognizing/screening unwanted calls. We do have some other recommendations that may curb the annoying calls. We suggest that you register on the National Do Not Call Registry http://spr.ly/6189D2hJf. If you are not having success with our Call Filter feature, you can look for a possible 3rd party app that may have the blocking/screening capabilities that you're looking for. One other thing you may want to do is file a complaint with the FCC. Here's their link http://spr.ly/6189D2huD. I know that changing your number isn't the most favorable option, but it might be something to consider. You can do that for free right from your My Verizon account http://spr.ly/6180D2hJA. Lastly, please refer to the following link with another great resource to help stop unwanted calls here: https://www.verizon.com/support/residential/homephone/calling-features/stop-unwanted-calls. I am confident that at least one of my suggestions will help. 

 

KevinM_VZW

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Re: Frustrated with phishing calls and planning to refuse to pay for the service
rcschnoor
Sr. Leader
Sr. Leader

The benefit of refusing to pay Verizon for the service is that you will stop receiving those robocalls once your service is disconnected. Then you will no longer be bothered by those robocalls.Smiley Happy