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G'Zone Brigade external display screen does not light up
Ruca
Member

G'Zone Brigade external display screen does not light up. Can't use the external screen at all! How can this be fixed?

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Re: G'Zone Brigade external display screen does not light up
vzw_customer_support
Customer Support

Ruca,

Making sure that your phone works the way that it should is certainly a priority for us. It does concern us to hear this happening with your phone but we will work to get this resolved for you today. Has this always been the case with the external screen or did this just recently happen? Does it display everything except the light? Does the phone have any physical damage of any kind?


CandiceH_VZW
Follow us on Twitter at @VZWSupport

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Re: G'Zone Brigade external display screen does not light up
Ruca
Member

It just started happening.The display is totally black. The phone has no apparent physical damage.

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Re: G'Zone Brigade external display screen does not light up
vzw_customer_support
Customer Support

Hmm, this is definitely odd Ruca. Let's do some more digging. Do you have a case or screen protector on? This may block the sensor that prompts the screeen to light up. Have you removed/re-inserted the battery to test the screen?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: G'Zone Brigade external display screen does not light up
Ruca
Member

Those steps did not work.

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Re: G'Zone Brigade external display screen does not light up
vzw_customer_support
Customer Support

Interesting! Thanks for trying that Ruca! How long have you had the phone? It may be best to take into a local store for hands-on evaluation. To find a local store close to you, please select the following link: http://bit.ly/3SdsA

Please keep us posted.

Thank you,
VanessaS_VZW
Follow us on Twitter @VZWSupport

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