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Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.
MAD21
Member

I requested a transcript of my chat with a CSR this evening...She was great, patient and helpful - but has yet to forward the transcript!! How do I follow up and get the transcript.

In the conversation, I requested that we lower our $122/mo bill, since we have 1 smartphone (with 2Gig) and 1 dumb phone with no data and only 1000 minutes of talk and 1000 shared text messages. I stated that my Hubby has unlimited everything for $25/Mo. She offered 250 Meg and same minutes/text for $65. I did not say anything - but I was insulted at the excessive cost of a dumb phone (with 7 months left in contract) and almost no data for an old smart phone (not in contract). Does ANYONE else charge that much?

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Re: Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.
acraftylady
Sr. Member

I ditched Verizon for another carrier and get unlimited talk text and data on my smart phone for $50 a month. The unlimited data I have has no cap or throttling but I don't abuse my usage either. My husband and son still have basic talk and text phones on Verizon. 700 minutes a month and unlimited texting no data and we pay $120 after his work discount for those 2 phones which is ridiculous. I am going to switch them over to my carrier soon as they can get unlimited talk and text only for $35 a month each and you can use a smart phone for the talk and text and they don't force you to have a data plan for it but they want phones with physical keyboards as they don't like touch screen phones. The carrier I went with I have had no issues with coverage for calling while traveling so have been very happy. Mary

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Re: Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.
MAD21
Member

Hello there acraftlady..... congrats on your personal plan. Even though you are paying double what I am paying for the same service, I suspect that you are still happy and can afford the cost. That is a great savings over Vzn - but no where near the best that you can do! If you have a contract for your services....PLEASE read no further.

If you copy and paste http://www.discountfanatics.com/cheapest-cell-phone-plans.html into your web page, you will find MY service provider (rated #1, by the way) along with 5 or 6 others.

Please note, if you DO not have access to wi-fi, then these plans are a bit less desirable - but still about half of what you are currently paying.

I used to have about 80% coverage with Vzn in my home...I now have 100% with my new provider.

I used to NOT have data with Vzn cause it was too expensive...I now have unlimited data - EVERYWHERE I travel.

To compliment my provider, I have yet to pay the full $25 per month - because I get a $20 credit everytime a person whom I referred to my provider signs up...BOTH get a $20 dollar credit. In otherwords, I have been paying (for 3 months now), $5 per month for unlimited everything on my MotoG (#1 or 2 rated smart phone).

Just wanted to share that you have done great!! and you can do better!!

Your son and hubby can do $10 per month each for unlimited everything (data via wi-fi only).

Congrats on your progress - and looking forward to you doing even better!

Jim

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Re: Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.
vzw_customer_support
Customer Support

MAD2,

I know how important it is to stay within budget these days, I can definitely help with this. We have many affordable plans, especially for a basic phone that can help you save monthly. I apologize if she did not send the transcript. The option to request it appears once you click the 'X' to end the chat, as the representatives cannot manually send it out.

What's your current plan? How many total lines are on your plan?

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.
MAD21
Member

AdaS,

Thank you for your question. My family plan has gone from 5 lines down to 2. The one with data (iPhone) will be porting out to join the others. I will be the only one left here. Since I have 10 months left (on.what. my hubby calls my "jail term") I will be.staying until my " get out of jail fee" is low enough to be recouped in 3 months with the other service provider the others have gone to. What this means is the lower I can get my monthly bill to, the longer I can stay.

-


Verizon Wireless Customer Support <forums@verizonwireless.com> wrote:

Verizon Wireless Customer Support created the discussion

"Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that."

To view the discussion, visit: https://community.verizonwireless.com/message/1108755#1108755

>

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Re: Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.
vzw_customer_support
Customer Support

I'm sadenned to learn you have disconnected some lines and that you intend to disconnect the last one MAD2. I hope you reconsider and stay with us; we don't want to lose you. Let us know if you need anything else.

AdaS_VZW
Follow us on Twitter at @VZWSupport 

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Re: Great, patient customer service this evening. No complaints - except, I requested a transcript of our chat and none was sent (yet). How do I follow up on that.
MAD21
Member

AdaS_VZW,

So sorry that you are "saddened".

Possibly the 3,000 or so Verizon employees recently terminated would be more receptive to your emotion. After all, I have an intelligent family who discuss plans and hopes, etc. among themselves. They all have done the research and have collectively determined that their cellphone service must meet certain standards, have a certain level of performance, have a certain value and be contract free.  Most of their research resulted from reading customer complaints here and on other sites. THeir findings put Verizon third in Customer Service, last in pricing value, last in customer respect and second last in coverage (voice at home and work). Good to note that Verizon was first in coverage outside of buildings - but such a small portion of their day is spent outside, it carried very little weight.

When I reviewed their study- I realized that, in 1985, when I joined Verizon, it was number 1 in all of those areas that count.

I am saddened to hear that Verizon fails in cost-effective plans, fails in value of data plans offered, fails in device pricing, and is dead last in sales techniques/honesty/transparency.  They have much better coverage with No contract and no limits on data/voice/texting and at $25 per month each with equal or better devices.

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