Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
HELP!! LG Extravert horrible call quality and dropped calls??
ddaisie00
Member

I've been a Verizon Wireless customer for 20 years!!  I've ALWAYS had great cellular coverage and call quality.

A few months ago I added my boyfriend to my account.  We both got LG Extravert phones.  Every since we made this change our cellular service has been HORRIBLE.

Calls are dropped at least 3-6 times within a 10 minute call.  If the calls aren't dropped, the voices sound digital, kind of like robots. 

I don't know if this is a problem with our phones or a drastic change in the quality of Verison's cellular coverage.

I signed a contract for 2 years, based on my previous incredible quality of service.   HELP!!  How do we fix these problems??

Are we the only people having such bad service??

Labels (1)
0 Likes
Re: HELP!! LG Extravert horrible call quality and dropped calls??
hazegurlie
Novice

I believe the extravert needed a software update at one point. Call customer service and see if you need to update the software, which you can download from lg.com.

0 Likes
Re: HELP!! LG Extravert horrible call quality and dropped calls??
Jeremy1129
Novice

The Software update was because had Memory issues, nothing that would effect call quality.The OP can track their calls by dialing ###(Send) after each dropped call, after you get 4-5 examples, contact Tech Support so they can check them out. it is important to track the calls right after the dropped call so they can see which ones are dropping.

Re: HELP!! LG Extravert horrible call quality and dropped calls??
ddaisie00
Member

I checked for software update this morning, before posting this questions.  There are no new updates.

0 Likes
Re: HELP!! LG Extravert horrible call quality and dropped calls??
ddaisie00
Member

Thanks, I will absolutely do this!!  In fact, I just recorded the first incident a few minutes ago during a call. 

0 Likes