I've been a Verizon Wireless customer for 20 years!! I've ALWAYS had great cellular coverage and call quality.
A few months ago I added my boyfriend to my account. We both got LG Extravert phones. Every since we made this change our cellular service has been HORRIBLE.
Calls are dropped at least 3-6 times within a 10 minute call. If the calls aren't dropped, the voices sound digital, kind of like robots.
I don't know if this is a problem with our phones or a drastic change in the quality of Verison's cellular coverage.
I signed a contract for 2 years, based on my previous incredible quality of service. HELP!! How do we fix these problems??
Are we the only people having such bad service??
I believe the extravert needed a software update at one point. Call customer service and see if you need to update the software, which you can download from lg.com.
The Software update was because had Memory issues, nothing that would effect call quality.The OP can track their calls by dialing ###(Send) after each dropped call, after you get 4-5 examples, contact Tech Support so they can check them out. it is important to track the calls right after the dropped call so they can see which ones are dropping.