Has anyone had this issue????

[techedoff]

My mother's Gusto will make calls and receive calls. However, there is no sound during the calls. When I checked the volume, the "earpiece" volume pops onscreen but she has never used an earpiece. Is there a magical way to fix this problem? Thanks for any help offered

[Ann154]

Are you trying to adjust the volume during the call? I know that's how my old flip phone worked to adjust the call volume during the call. It might be labeled earpiece volume because it is referring to the speaker that is placed next to the user's ear.