Having problems with touchtone on my LG Extravert. When I touch the email icon, the contact icon opens (?) instead. Does anyone know how to correct? I can't get into settings.

[Lyn815]

Having problems with touchtone on my LG Extravert.  When I touch the email icon, the contact icon opens (?) instead.  Does anyone know how to correct?  I can't get into settings.

[vzw_customer_support]

Hi Lyn815!

So sorry to learn you're having issues with your device! I'd love to help. I reviewed my references and I'm not showing that this is something that is a known issue with the device. Is there any physical or liquid damage? When did this begin? Please power off/on for a soft reset. If you're still having the issue, please follow these steps: http://vz.to/1tXBQVR and keep me posted!

Thank you,

ChristinaB_VZW
VZW Support
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