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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Having problems with touchtone on my LG Extravert. When I touch the email icon, the contact icon opens (?) instead. Does anyone know how to correct? I can't get into settings.
Lyn815
Member

Having problems with touchtone on my LG Extravert.  When I touch the email icon, the contact icon opens (?) instead.  Does anyone know how to correct?  I can't get into settings.

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Re: Having problems with touchtone on my LG Extravert.  When I touch the email icon, the contact icon opens (?) instead.  Does anyone know how to correct?  I can't get into settings.
vzw_customer_support
Customer Support

Hi Lyn815!

So sorry to learn you're having issues with your device! I'd love to help. I reviewed my references and I'm not showing that this is something that is a known issue with the device. Is there any physical or liquid damage? When did this begin? Please power off/on for a soft reset. If you're still having the issue, please follow these steps: http://vz.to/1tXBQVR and keep me posted!

Thank you,

ChristinaB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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