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Help! Sun burnt phone, now I can't hear!
thismesssucks
Member

I left my LG Extravert in the sun for maybe 45 minutes to an hour. It was pretty hot but not burning before I realized it. Now, I can't hear on calls nor can the other person hear me. Also, I can't punch the "speaker on" button to use speaker phone. Everything else seems to work. PLEASE help me I'm going on a trip next week and I have to have a phone!

Thank you in advance!

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Re: Help! Sun burnt phone, now I can't hear!
B33
Sr. Leader

Ouch!  Well if you can't hear on the speaker and the other party can't here you plus your speaker button is not functioning as it was i'd say the phone sustained some damage do to the Heat, I'd say run it by your Local Corporate Store and see what there take is on the phone they might send ya home with a Certified Good as New phone or have one Mailed out to you but that would be the Stores Call.. If you'd rather Call Customer Service if you have another Device available to Call.. here is there No. 1-800-922-0204 Option 3 Tech Dept..  Good Luck Smiley Happy B33

Re: Help! Sun burnt phone, now I can't hear!
vzw_customer_support
Customer Support

thismesssucks,

A sun burnt phone can definitely be a bit of a hassle. But, we've got you covered. Based on the issues, this could be considered device damage. Do you have insurance? If so, file a claim quickly and easily at http://bit.ly/07CrqPK . If not, no worries. As advised by a fellow community member, you can always check in on our certified pre-owned (CPO) lineup and the month to month options http://vz.to/16vfYHl . And before you do that, check to see if you're upgrade eligible at http://bit.ly/xB4iTc .


Evan_VZW
Please follow us on twitter @VZWSupport

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