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Horrible customer service
howzers
Member

VZW is no longer the cream of the crop. I been on the phone for about 6 to 8 hours yesterday alone trying to get to a manager but all my calls were routed to 3rd party reps in the Phillipines and when asking for a supervisor, the reps act like they are a switchboard operator at the White House and you are asking to speak to the President of the US. They even refer to a manager as a superior. This is ridiculous.  I still have not got a call from a manager in the US. I am about to write a letter to the CEO and CEO relations. If you ask the representatives for the CEO relations phone number, they do not even know what a CEO is.

 

I want a callback

 

Re: Horrible customer service
vzw_customer_support
Customer Support

Hi there, howzers. That is definitely not the experience we want you to have with us, and we want to ensure we turn this around for you. What exactly were you calling in about? Can you please elaborate for us?

AnnaG_VZW

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