I entered the new phone online because the "2?? option 1" could not "find the number". But I still cannot activate it because the 2?? opt1 still cannot find the number. I hope this is not too cryptic a request for help.?
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Do you mean *228, option 1? What phone are you trying to activate? Do you have an existing account and phone number with Verizon?
A few more details would help - is this phone replacing an existing phone? New phone service? What model phone is it?