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How do I cancel Backup Assistant on my LG Cosmos 3?
grdnrgal
Member

        I would like to cancel the Backup Assistant on my new LG Cosmos 3 that I recently got.  But I can't find anyway to cancel or delete it, and trying to find an email address to send a question to Verizon is impossible to find.  Can anyone help me?

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Re: How do I cancel Backup Assistant on my LG Cosmos 3?
pebbleonline
Member

This same issue was driving me crazy and I finally found a solution that worked for me here:

https://community.verizonwireless.com/thread/665977

1. Go to Apps and start Backup Assistant

2. Select "Options"

3. Select "About"

4. Enter *73738#  (note: it won't appear anywhere on the phone's screen when you type it)

5. Exit Backup Assistant

View solution in original post

Re: How do I cancel Backup Assistant on my LG Cosmos 3?
vzw_customer_support
Customer Support

Hello and happy Tuesday grdnrgal.

Excellent choice on a phone my friend. I just bought my mom a Cosmos 3 and she loves it. Of course she texts all the time so the keyboard is a huge selling point. May I ask what's the reason for canceling the Backup Assistant app? This is a great way to archive your contacts just in case you may experience some equipment issues. If you are using a 3rd party app to save your contacts then you can cancel Backup Assistant by highlighting the app, select options, then select cancel subscription. Once you have done so then the app will no longe backup your contacts. If you change your mind then you can always reactivate the app for future use.

Thank you...

ArnettH_VZW
Follow us on Twitter @VZWSupport

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Re: How do I cancel Backup Assistant on my LG Cosmos 3?
grdnrgal
Member

Thanks for your response. When I go to the App and choose Options, I can

choose from Set Scheudle, View Mobile #, Change PIN, Help and About. I've

tried each one, and none of these permit me to cancel subscription, delete

or anything like that.

I'm wanting to cancel because it back-ups daily and I only need it to back

up maybe once a month. I don't use my phone that much, and I don't like

that it is backing up that often. Plus, I'm not sure I like the idea of my

information being kept someplace else. I'm a bit reluctant to have my

contacts kept somewhere that I do not have control of them.

On Tue, May 14, 2013 at 11:34 AM, Verizon Wireless Customer Support <

Re: How do I cancel Backup Assistant on my LG Cosmos 3?
janetpowers1234

I can not find how to delete it either..when it updates it is not even my phone number it tries to update. I really would like to delete it.

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Re: How do I cancel Backup Assistant on my LG Cosmos 3?
vzw_customer_support
Customer Support

I can further assist janetpowers1234. You can cancel the Backup Assistant subscription by following the visuals here http://vz.to/1dQaUfH and you can initialize the setup again here http://vz.to/12coA4U Keep me posted. Thank you.

Tominque_VZW
Please follow us on twitter @VZWSupport

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Re: How do I cancel Backup Assistant on my LG Cosmos 3?
ZenRonin
Member

I'm afraid the visuals are not correct for my Cosmos 3. They say to use "Settings" on the "Apps" screen, but there is no such option on my Apps screen. The "Options" menu does not include "Setting" either.

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Re: How do I cancel Backup Assistant on my LG Cosmos 3?
vzw_customer_support
Customer Support

I'm sorry you were unable to locate the steps to remove backup assistance on your phone ZenRonin. When you access the Backup Assistance application, you can click the menu buttom for settings. This is where you will have the option to disable the application. Keep us posted.

KinquanaH_VZW

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Re: How do I cancel Backup Assistant on my LG Cosmos 3?
ZenRonin
Member

I'm afraid that is not correct. I work in the software industry, so let

me file a proper bug report here:

Steps to Reproduce:

1. From main menu, select: "Apps."

2. After "Apps" menu opens, highlight: "Backup Assistant."

3. Press: "Options."

Expected Result: "Cancel" or "Delete" is among the options.

Actual Result: Only these options appear:

  • Tell a Friend

  • Reorder

  • Add to Folder

  • Sort by

  • Properties

  • Help

Notes:

  • Getting to the "Apps" page by another means makes no difference in

the options shown. For example, "Menu> Media Center> Apps" takes me

to the same page with the same options.

  • None of the options under "Settings" ("Menu> Settings") refer to apps.

  • Backup Assistant was not on my phone originally. I saw on the site

that preloaded apps cannot be deleted. But this was not preloaded--I

downloaded it to transfer my contacts.

Thank you.

Re: How do I cancel Backup Assistant on my LG Cosmos 3?
belial
Member

Nice job, ZenRonin; that's my situation exactly. I switched phones with a family member and want to remove BA from the phone that once was mine so it doesn't overwrite her contacts. (Actually, associating BA with the line rather than the account would solve this problem nicely--but that's just crazy talk.) Fortunately, it requires a PIN to do the  backup, so it's safe, just annoying. I think.

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Re: How do I cancel Backup Assistant on my LG Cosmos 3?
belial
Member

And by the way, the visuals are not only not correct, but some are missing.

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