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How do I delete personal information from my device?
georgiagirl9254
Enthusiast - Level 1
‎04-30-2015 07:31 AM

I have an old LG Optimus Zone that I plan to give someone.....how do I delete my personal info?  Facebook...emails....as they are still showing up on this old phone.

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Re: how do I delete personal info, facebook, emails from Optimus Zone if I plan to give this phone away?
vzw_customer_support
Customer Service Rep
‎05-02-2015 09:07 AM
Hey there georgiegirl9254! SOmebody is going to be really happy to get your Optimus! Here's how to completely wipe out your phone. http://www.verizonwireless.com/support/knowledge-base-80637/

VanetrisC_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how do I delete personal info, facebook, emails from Optimus Zone if I plan to give this phone away?
SuzyQ
Community Leader
Community Leader
‎04-30-2015 04:57 PM

Do a factory reset - somewhere in the settings is an option to reset to factory settings.  That should erase everything and it will be ready to activate with a new number.

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Re: how do I delete personal info, facebook, emails from Optimus Zone if I plan to give this phone away?
bizzareone
Specialist - Level 1
‎05-01-2015 02:11 AM

  • From a Home screen,
    tap Apps Apps icon.

  • Tap
    Settings.


  • Tap
    Privacy.


  • Tap Factory
    data reset    .


  • Tap Reset
    phone    .
    Note If presented, enter the current passcode or draw the unlock pattern.


  • Tap Erase
    everything
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Re: how do I delete personal info, facebook, emails from Optimus Zone if I plan to give this phone away?
vzw_customer_support
Customer Service Rep
‎05-02-2015 09:07 AM
Hey there georgiegirl9254! SOmebody is going to be really happy to get your Optimus! Here's how to completely wipe out your phone. http://www.verizonwireless.com/support/knowledge-base-80637/

VanetrisC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
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