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How do I delete, then download the Backup Assistant on a Samsung Smooth ?
tarheellin
Member

I just re-activated a Samsung Smooth with another phone number. I keep getting a message to delete Backup Assistant, then download a new file. I don't seem to be finding a path to Backup Assistant to conduct this task... Any help will be appreciated.

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Re: How do I delete, then download the Backup Assistant on a Samsung Smooth ?
vzw_customer_support
Customer Support

Hi tarheellin,

Thanks for your inquiry today. My apologies that you're having issues with your device. I understand the importance of having a fully customizable option. My apologies that Backup Assistant cannot be removed from our devices. Have you attempted to launch Media Center and search for an update? Have you restarted device since this issue started? Please keep us posted, thanks!

MatthewS_VZW
VZW Support
Follow us on Twitter @VZWSUPPORT

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