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I can set a PIN for Backup Assistant.
When Backup Assistant tries to run, it locks up and asks for the PIN.
I enter the PIN, and it's rejected as incorrect.
If I get a PIN reminder, it matches the PIN I entered!
This is really bothersome -- I can't stop Backup Assistant from running, and it won't work properly.
The result is the phone locks up until I manually close out of Backup Assistant.
And the battery runs down pretty quickly.
Yecch!
Any ideas? Please advise. Thanks!
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Yecch is right! I'm sorry to see there have been issue with the Backup Assistant PIN. Can you recall when this started happening? Was there a PIN or phone change that happened prior to this happening?
When you go to Media Center>Browse and Download>BackUp Assistant>Options do you see an option sot Upgrade Check? If there isn't an option for that, power the phone off/on and please try to access it again.
Lastly, you should try to reset the application by following the steps here http://vz.to/1AHpMIo.
Please let me know what happens.
TamaraH_VZW
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