I can set a PIN for Backup Assistant.
When Backup Assistant tries to run, it locks up and asks for the PIN.
I enter the PIN, and it's rejected as incorrect.
If I get a PIN reminder, it matches the PIN I entered!
This is really bothersome -- I can't stop Backup Assistant from running, and it won't work properly.
The result is the phone locks up until I manually close out of Backup Assistant.
And the battery runs down pretty quickly.
Any ideas? Please advise. Thanks!
Yecch is right! I'm sorry to see there have been issue with the Backup Assistant PIN. Can you recall when this started happening? Was there a PIN or phone change that happened prior to this happening?
When you go to Media Center>Browse and Download>BackUp Assistant>Options do you see an option sot Upgrade Check? If there isn't an option for that, power the phone off/on and please try to access it again.
Lastly, you should try to reset the application by following the steps here http://vz.to/1AHpMIo.
Please let me know what happens.
Follow us on Twitter @VZWSupport