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How do I get a replacement for a broken phone when I did not have insurance on it?
mws_1984
Novice

So my phone apparently got some dust and dirt in it. Tried to clean it out with a qtip and rubbing alcohol, but to no avail. It was literally sitting on my desk still doing things like buttons were pushed. There is nothing to be done about it, it's probably beyond repair with how messed up it is.

Anyways is there anyway to get a replacement for it? I was able to activate an old phone to use for now(hoping they don't hit me for charges because I did that)

But they don't even make the phone that I was using anymore, so is there any hope to get a replacement for the time being? I can't upgrade til February anyways when my contract runs out. Sitting here unsure what to do. I can't go around with a 5 year old phone. It is not going to work for me besides for phone calls/text.

I know with the insurance you can pay $50 to get a replacement but what are the chances they will help me if I didn't have insurance. Asking here first in case someone knows anything plus I'm sure support line isn't open.

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Re: How do I get a replacement for a broken phone when I did not have insurance on it?
tikibar1
Sr. Leader
Sr. Leader

You could continue using your old phone until you're eligible for a subsidized upgrade.  Other options include getting a new or gently used Verizon-branded (with a clean ESN) phone off ebay, borrowing a phone from someone, or paying full retail price for a phone.

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Re: How do I get a replacement for a broken phone when I did not have insurance on it?
tikibar1
Sr. Leader
Sr. Leader

You could continue using your old phone until you're eligible for a subsidized upgrade.  Other options include getting a new or gently used Verizon-branded (with a clean ESN) phone off ebay, borrowing a phone from someone, or paying full retail price for a phone.

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Re: How do I get a replacement for a broken phone when I did not have insurance on it?
acraftylady
Sr. Member

How do you have a 5yr old phone and you can't upgrade, contracts are 2yrs.? Have never had a phone fail from dust and dirt, weird. Mary

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Re: How do I get a replacement for a broken phone when I did not have insurance on it?
vzw_customer_support
Customer Support

mws_1984,

I am very sorry to hear of the device issues you are having. We want you to have a fully functional device. What make/model phone do you have? What exactly is the phone doing? Please provide details.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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Re: How do I get a replacement for a broken phone when I did not have insurance on it?
mws_1984
Novice

I had a Samsung Intensity 3 which is no longer offered. Buttons were sticking and it was dialing and doing functions that I didn't even touch at the time. It as possessed it seemed like. Thus me losing my mind and it "breaking" I've since had to activate my old Intensity 2 just to get by because you guys want too much for a replacement. And that would only be for 6 months til I decide what to do on my contract.

Currently trying to find another phone from a friend who may have upgraded, because I can't take using a 4 year old phone.

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