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How do I get my account number?
GoogleGlass3
Novice

I purchased a basic phone back in the summer then set up my account and My Verizon Site. I have never been able to see my account number. Keep getting a message that I'm account manger. So can someone tell me what I must do to see my own account number?

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Re: How do I get my account number?
tikibar1
Sr. Leader
Sr. Leader

Sounds like you may be on a prepaid plan since those accounts can't be set up in My Verizon with Account Owners (I've no idea why not).  If that's the case, you'd need to contact Prepaid Customer Service for your account number:

Customer Service - Prepaid
Dial *611 from your cell phone
(888) 294-6804

24 hours a day, 7 days a week

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Re: How do I get my account number?
tikibar1
Sr. Leader
Sr. Leader

Sounds like you may be on a prepaid plan since those accounts can't be set up in My Verizon with Account Owners (I've no idea why not).  If that's the case, you'd need to contact Prepaid Customer Service for your account number:

Customer Service - Prepaid
Dial *611 from your cell phone
(888) 294-6804

24 hours a day, 7 days a week

Re: How do I get my account number?
GoogleGlass3
Novice

thanks I'll give it a try again but they have been putting me on hold and then... would you like to make a call ? Verizon needs to improve  their "people customer service" and they would be the best.

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Re: How do I get my account number?
papillion
Member

I have the same question but I cannot figure out how to properly navigate the menu options to get to where I can get the account number. Please tell me how to correctly navigate the menu to get this information.

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Re: How do I get my account number?
tikibar1
Sr. Leader
Sr. Leader

I don't have Prepaid, so can't verify this info., but I've read that pressing 2 and then options 4, 6, 4 connects you to a Customer Service agent when calling Prepaid CS.

Re: How do I get my account number?
papillion
Member

That worked on getting me through. Thank you.

Re: How do I get my account number?
tacosr
Member

I can't get that to work.  Is there a simple way to get my account number?

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