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How do I remove the contacts auto backup feature?
Turd-Burglar
Member

Ever since installation of autobackup on contacts, it starts and gets hung up and is persistent which drains my battery drastically. How do I completely remove this feature from my phone, or just disable it? It is not on the phone, so that's why I came to this website. I am not finding any answers.

Thanks, Joe- I mean Turd-Burglar

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

Found some helpful information that did something, hopefully ended this cycle.

Resetting Backup Assistant

[Device-Specific Instructions]

If the setup failed to complete and cannot be reset using the method outlined below then reference Downloading and Configuring Backup Assistant to re-setup the account as a new user.

Non-Touchscreen Devices

  1. While in Backup AssistantSM, select Options.
  2. Select About or Help.
  3. Enter *73738#.
    Note The characters won't appear on the screen. After entering the code, Backup Assistant closes and exits to the menu.

View solution in original post

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
vzw_customer_support
Customer Support

Help is here for you Joe. We want to get your battery life under control. What type of device do you have? We will be happy to work with you on this.
BobbyN_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

I read on my profile, LG Cosmos slide phone for qwerty keyboard.

On Mon, Sep 21, 2015 at 12:30 PM, Verizon Wireless Customer Support <

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

Sorry, left off it's a LG Cosmos 3

On Mon, Sep 21, 2015 at 12:30 PM, Verizon Wireless Customer Support <

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
tbo27
Sr. Member

you should be able to cancel subscription in media center for bua

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

It goes right into opening the BUAssistant and there's no options to

cancel. I have searched in this phone hi and low and cannot find it. I

searched Verizon website and I deleted my cloud service thinking that would

help. My phone just started backup mode a few minutes ago and just sits and

hangs, some times for hours. sometimes it will actually accomplish a

backup, but now since no cloud, why would it be a successful backup? where

is that going???

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

there is nowhere that says I have a subscription to this therefore no

offering to me to delete or unsubscribe. I've spent hours on this, on the

phone, and on the verizon website and still shows my contacts backed up but

not sure why they are still there.

no, the Media Center only offers to run the back up assistant. I can change

pin #, read that support is on the web, which it's not, or set schedule,

but nowhere to stop schedule or delete completely.

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

is there a way we can actually work together instead of the e-mailing, I've

tried to sit here doing my work and also visited backupassistant FAQ and

anything related to this "App". It's all about how to get it and install

it, not clean your phone of it.

getting annoyed

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

Sorry, I don't twitter or know how to.

On Mon, Sep 21, 2015 at 12:30 PM, Verizon Wireless Customer Support <

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Re: How to remove contacts auto backup feature, It's seriously draining my battery
Turd-Burglar
Member

Found some helpful information that did something, hopefully ended this cycle.

Resetting Backup Assistant

[Device-Specific Instructions]

If the setup failed to complete and cannot be reset using the method outlined below then reference Downloading and Configuring Backup Assistant to re-setup the account as a new user.

Non-Touchscreen Devices

  1. While in Backup AssistantSM, select Options.
  2. Select About or Help.
  3. Enter *73738#.
    Note The characters won't appear on the screen. After entering the code, Backup Assistant closes and exits to the menu.

View solution in original post

0 Likes