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How do I return my prepaid basic phone?
skidookix
Member

Can anyone give me information on how to return a prepaid phone I had purchased recently? I'm still under the 14 day trial period.

I was told to go to "My documents" folder when signed into My Verizon to print out the return label. When I do that, I'm told I 

only have "member" access not account holder/owner rights. Thanks.

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Re: How to I return my prepaid phone?
vzw_customer_support
Customer Support

Skidookix, we are very sad to hear you're looking to return a new phone! Is it because you want a different one? Is there anything wrong?

You will be able to get help printing that return label through our Prepay Department. You can reach them at 1-888-294-6804.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: How to I return my prepaid phone?
vzw_customer_support
Customer Support

Skidookix, we are very sad to hear you're looking to return a new phone! Is it because you want a different one? Is there anything wrong?

You will be able to get help printing that return label through our Prepay Department. You can reach them at 1-888-294-6804.

SarahO_VZW
Follow us on Twitter @VZWSupport

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Re: How do I return my prepaid basic phone?
skidookix
Member

That 800 # is a joke! SO Frackle Lackin hard to actually reach a REAL person.

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