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Correct Answer!
How do I stop download payments on an application?
Pita56
Member
‎02-21-2015 11:24 AM

My Mom has monthly charges on her cellphone for downloaded NBA Pix and Tones? How do I stop those payments and get rid of that download.

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Correct Answer!
Re: How do I stop download payments on an application?
tikibar1
Sr. Leader
Sr. Leader
‎02-21-2015 11:34 AM

You may be able to cancel the subscriptions via the Account Owner's My Verizon on-line account, or call Customer Service and have them remove them.

Customer Service

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

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Correct Answer!
Re: How do I stop download payments on an application?
vzw_customer_support
Customer Support
‎02-23-2015 11:32 AM

Pita56,

Let's put a stop to this unwanted subscription. Does your mom receive messages (text) each month about this service? If so, have her text stop to put an end to the messages. Is the charge showing up on the monthly bill? As suggested by tikibar1 you can also try signing into her My Verizon account and check under here features to make sure not subscriptions are listed there.

LindseyT_VZW

Follow us on Twitter @VZWSupport

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