Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
How do I stop download payments on an application?
Pita56
Member

My Mom has monthly charges on her cellphone for downloaded NBA Pix and Tones? How do I stop those payments and get rid of that download.

Labels (1)
0 Likes
Re: How do I stop download payments on an application?
tikibar1
MVP MVP
MVP

You may be able to cancel the subscriptions via the Account Owner's My Verizon on-line account, or call Customer Service and have them remove them.

Customer Service

Dial *611 from a cell phone

(800) 922-0204

Monday - Sunday 6 am - 11 pm

Re: How do I stop download payments on an application?
vzw_customer_support
Customer Support

Pita56,

Let's put a stop to this unwanted subscription. Does your mom receive messages (text) each month about this service? If so, have her text stop to put an end to the messages. Is the charge showing up on the monthly bill? As suggested by tikibar1 you can also try signing into her My Verizon account and check under here features to make sure not subscriptions are listed there.

LindseyT_VZW

Follow us on Twitter @VZWSupport