Skip to main content
Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
How to complete my phone transfer?? help please!
grantham1
Member

so i was switching from one phone to the next i got half way done then it says to finish by calling 228 and when i tried to do that it just said "verizon wireless" then beeped like a busy line. if i go to try and switch my phone again it says it was already switched. now i cannot make any calls r texts off of either one of my devices.. so what do i do now!? help please!

Labels (1)
0 Likes
Re: How to complete my phone transfer?? help please!
budone
Sr. Leader
Sr. Leader

Was the old phone off when you tried to change to the new device???

Best bet, call 800-922-0204 and choose option 3 for tech support

0 Likes
Re: How to complete my phone transfer?? help please!
lewisr13
Leader

You need to dial *228, not just 228. Then choose option 1.

0 Likes
Re: How to complete my phone transfer?? help please!
budone
Sr. Leader
Sr. Leader

  Nice catch!

0 Likes