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How to switch from iPhone to LG Voyager
kpmayo
Member

I have an iPhone 4 and it's messing up and I also have a LG Voyager but it won't let me activate the voyager. I've turned off my iphone and entered the correct information but it still won't allow me to complete activation. Any ideas?

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Re: How to switch from iPhone to LG Voyager
SuzyQ
Sr. Leader
Sr. Leader

Call customer service from a different phone (not the iPhone or the Voyager) - 800-922-0204 - and let them troubleshoot why it won't activate.  You can also try calling *228 option 1 from the Voyager; it will either activate, connect you to customer service, or instruct you to call customer service.

Good luck - I have an old Voyager as well - keeping it just in case - it's a great phone!

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Re: How to switch from iPhone to LG Voyager
vzw_customer_support
Customer Support

Hi there Kpmayo!

I hope you're activated on your Voyager now. The reason you may not have been able to activate it through the IVR (*228) would be due to the data package on your account.

You can usually process this change online at vzw.com as it will give you the proper disclosures for removing this data package.  Of course we will also provide the same disclosures when you speak to us!

Let us know if you have any other questions.

Thanks,

MelissaM_VZW
Follow us on Twitter @vzwsupport

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