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I can't get my prepaid phone to active in Alaska
cmk8614
Member

I have just received my Verizon prepaid Samsung Gusto 3 phone and it won't activate. I am in a rather remote part of Alaska and there are other folks here who have Verizon prepaid phones and they work just fine. I can't log into MyVerizon to ask for help because I don't have an account, I can't get an account because I don't have a phone number and I can't get a phone number because my phone won't activate. Every time I try to activate it, it says "Sorry, we cannot process your request at this time. 44" and then hangs up. I've checked the updated Verizon coverage for this area (near Glennallen, AK. Zip 99588) and Alaska in general and it should work fine, and as I mentioned before, my coworkers all use Verizon prepaid phones and they work fine. I really just want to be able to use it for texting and that's about it. Can someone help me with this issue?

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Re: I can't get my prepaid phone to active in Alaska
vzw_customer_support
Customer Support

cmk8614,


We definitely want to make sure your services are working and get you connected to the network. Where or how was this device purchased? Alaska subscribers would have specific area codes, so are you aware if this was purchased with a separate service address listed? For some hands on assistance you can always reach out to our store locations. Click here to find one near you http://vz.to/1sTbdCW.


AdamG_VZW

Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I can't get my prepaid phone to active in Alaska
bizzareone
Sr. Member

Alaska under Verizon's network is 4G ONLY. Your device will not work on VZW's network in alaska

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