We definitely want to get your phone up and running so you can make and receive calls. Where did you activate your phone? Online, over the phone with a representative? What happens when you try to make a call? Please provide us more details so we can help.
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!