I can't reactivate my phone online... it prompts me for a ssn when I'm not an american citizen.

[lornem16]

just got a basic phone over a year ago, had it activated by a best buy employee... now, trying to activate it online, I get the old plan info and everything is exactly how it was, but I can't put forth a payment to renew my plan because (for credit reasons) I am asked for a social security number... I'm canadian.... I'm doubtful that my social insurance number would qualify... Is there any way I can get around this??

[lornem16]

I should also mention that this is for a prepaid phone.

[lornem16]

from what I am reading, I shouldn't be required to provide one since it's prepaid,,,

[lornem16]

nobody? nothing? can I assume that the best buy employee just entered in a bunch of 1s for my ssn when they set it up in store?

[tikibar1 · Accepted solution]

Do you have another phone you could use to contact Prepaid Customer Service?  This is a customer-to-customer forum and while Verizon reps do sometimes respond to posts, a response isn't guaranteed and even when they do respond, it could be days after a post is left.

Customer Service - Prepaid
Dial *611 from your cell phone
(888) 294-6804

877-777-5759 Prepaid Activations Dept
24 hours a day, 7 days a week