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I have a LG Comos Touch phone and I’m set up for use in Mexico but can’t send or recieve calls. Get “Unavailable Service” message.
ktil
Member

I have a LG Cosmos Touch phone. My wife and I signed up for service while in Mexico but I can’t get connected…get Message “No Service Available”. My wife has an i pnone 6 and has no problem connecting.

ktil

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Re: I have a LG Comos Touch phone and I’m set up for use in Mexico but can’t send or recieve calls. Get “Unavailable Service” message.
vzw_customer_support
Customer Support

Traveling internationally is such a wonderful experience, ktil. I checked on your device the LG Cosmos Touch and it is not world capable. Your device can only be used in the United States. Now the iPhone is an international device. That is why your wifes phone is working and yours is not. I do apologize for the inconvenience.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I have a LG Comos Touch phone and I’m set up for use in Mexico but can’t send or recieve calls. Get “Unavailable Service” message.
deloused
Sr. Member

You would need a phone that can also access the GSM network types used in Mexico now, like the newer iPhones/Androids or world phones.

Re: I have a LG Comos Touch phone and I’m set up for use in Mexico but can’t send or recieve calls. Get “Unavailable Service” message.
vzw_customer_support
Customer Support

Traveling internationally is such a wonderful experience, ktil. I checked on your device the LG Cosmos Touch and it is not world capable. Your device can only be used in the United States. Now the iPhone is an international device. That is why your wifes phone is working and yours is not. I do apologize for the inconvenience.


AllisonC_VZW
Follow us on TWITTER @VZWSupport


If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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