My touch screen fell victim to the same issue many people have with this phone - the touch screen has become only effective for very limited items - mostly just Contacts. I've tried bluetooth and plugging in the phone, shutting it down and repowering a million times. Nothing will let me access any memory that wasn't already stored on the SD card. Help!
A non-working phone is a bummer. Let's get your phone working. We encourage you to plug your phone into your computer to see if you can view items stored on your device.
Follow us on twitter @VZWSupport