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I just changed my phone number
jaysmerritt
Member

I just changed my phone number and now when i try to make a call, i get a message that says "We are unable to authenticate this device." Can anyone tell me what to do?

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Re: I just changed my phone number
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jaysmerritt wrote:

I just changed my phone number and now when i try to make a call, i get a message that says "We are unable to authenticate this device." Can anyone tell me what to do?

Call Verizon Customer Service from another phone that works and they will help you with that problem.

Should be simple to do. Or go into a Verizon Wireless Company Store and NOT a RE SELLER you can locate one via calling Verizon Wireless Direct and their tech support should also be able to set it up properly as you wait.

Hope that helped?

Re: I just changed my phone number
Ann154
Expert
Expert

Did you reprogram the phone after you changed the number? Dial *228, option 1 to reprogram the phone to the Verizon Wireless network.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.