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Correct Answer!
I lost my account balance when I updated my credit card info. How can I get my balance back?
davidkoopman
Member
‎06-14-2015 02:42 PM

I lost my entire account balance when I updated my credit card information.  It is a good bit of money, and I need to get it back.  How?

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Correct Answer!
Re: I lost my account balance when I updated my credit card info. How can I get my balance back?
vzw_customer_support
Customer Support
‎06-16-2015 02:51 PM

Oh goodness! Losing your account balance is never a good thing here davidkoopman. We want to ensure your account is set back correctly. Let's look into this for you. Do you have a prepay or contract account with us? Were you updating your auto pay when this happened?


NicoleB_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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