Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
I need to cancel my account
hongkong13jot12

My contract with virezon finished last July, but apparently, they are still charging me for my phone.

I dont use the phone anymore, and I dont even live in the US anymore. How can I have a new contract without signing and accepting anything? Why do I have to pay if I am not using the phone?

Labels (1)
0 Likes
Re: I need to cancel my account
Ann154
Expert
Expert

When the contract ends, the service doesn't cancel itself. The service switches automatically to a month to month contract. You needed to physically go to a store or call customer service at 1-800-922-0204 or *611 to cancel the account.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

0 Likes
Re: I need to cancel my account
acraftylady
Sr. Member

Just because the contract ended doesn't mean the service did, all carriers work like that when you sign a 2yr contract. How did you not see your bill every month to know your service was still active? Mary

0 Likes