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I need to turn off Voice Commands for Samsung Gusto. There is no Phone or Accessibility option after I press the left soft key and Settings
mbhinson
Member

I need to turn off Voice Commands for Samsung Gusto. There is no Phone or Accessibility option after I press the left soft key and Settings.

Once I press the Menu button, Nuance starts and the Settings options is for Voice Commands only.

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Re: I need to turn off Voice Commands for Samsung Gusto. There is no Phone or Accessibility option after I press the left soft key and Settings
vzw_customer_support
Customer Support

mbhinson, I can certainly assist in determining why you are having difficulty with the Voice Commands for your Samsung Gusto. The Voice Commands should only turn on if the Voice Command button is pressed. Is the option coming on at other times? Can you share more details about what is happening, so we can look into this more closely?

 

 

MichelleH_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I need to turn off Voice Commands for Samsung Gusto. There is no Phone or Accessibility option after I press the left soft key and Settings
mbhinson
Member

Yes, the voice command comes on automatically as soon as the phone is flipped open. The Nuance screen comes up and the phone starts talking. I have no way to access any Settings other than those for voice commands. Thank you.

v/r,

Melanie [removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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Re: I need to turn off Voice Commands for Samsung Gusto. There is no Phone or Accessibility option after I press the left soft key and Settings
vzw_customer_support
Customer Support

We're eager to get this Voice Command feature issue resolved, mbhinson. When the Voice Command comes on, as soon as the phone is flipped open, can you press the left soft key for help or options?

 

VanessaS_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: I need to turn off Voice Commands for Samsung Gusto. There is no Phone or Accessibility option after I press the left soft key and Settings
mbhinson
Member

Verizon Support,

Thanks for your assistance; the problem is resolved. I had the day off from work yesterday, so I took the phone to my local Verizon office. What was missing from the Internet directions was to push the bottom silver area to access the Menu Settings feature. Without pushing the bottom strip of the silver area, I only had access to the Voice Command settings.

v/r,

Melanie [removed]

[removed]

Personal information removed as required by the Verizon Wireless Terms of Service​.

Message edited by Verizon Moderator.

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