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I purchased 3 ringtones and was charged for them. I was sent all three but only able to download one of the ringtones. When I try to download the other two it tells me message receipt failed.
Lorrie2012
Member

I purchased 3 ringtones and was charged for them. I was sent all three but only able to download one of the ringtones. When I try to download the other two it tells me message receipt failed. How can I get the other two downloaded?

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Re: I purchased 3 ringtones and was charged for them. I was sent all three but only able to download one of the ringtones. When I try to download the other two it tells me message receipt failed.
vzw_customer_support
Customer Support

Hi Lorrie2012,


Congrats on your recent ringtone purchases! Let's locate the missing tones. What device do you have? You can manage your ringtone purchases via the Media Manager on MyVerizon http://vz.to/16ZDeNb
Does the two ringtones that are receiving the error message appear here?

Thanks,
PamelaF_VZW
Tweet us @vzwsupport

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