I'm having the same problem. It told me to go to a web site but I still can't view it. Says I need to be the account owner but won't let me become account owner.
Hello Kimmatt. Let's help get you access to the pics site, so you can view your pictures and videos online! Kimmatt, you may have multiple lines on your account, and it is very possible that a different line created their My Verizon account first, and chose the option to become the Account Owner. If you are the full account owner, and wish to reset the owner/manager status, please reach out to us at 1-800-922-0204 for assistance. If you prefer, please approve my follow request, and send me a direct message to help address the login details as well. Thank you Kimmatt.
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