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I switched from AT
Sanderlyn
Member

I switched from AT&T to Verizon at the Verizon store and he activated my new phone.  None of my pictures were transferred, what can I do?

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Re: I switched from AT
SuzyQ
Sr. Leader
Sr. Leader

Were the photos backed up anywhere? (SD card, online storage?)  What type of phone(s) are involved?

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Re: I switched from AT
vzw_customer_support
Customer Support

Help is right here Sanderlyn! As SuzyQ asked, are you photos backed up anywhere? What make and model AT&T phone did you have? If it's an android phone then do you have Google Drive? If it was an Apple device then did you use iCloud? As you share the details then we can assist.

Thank you…

ArnettH_VZW
Follow us on Twitter @VZWSupport

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