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I've had 2 Samsung Intensity II replacements can I ever get a new phone?
carolf5
Member

I've had 2 Samsung Intensity II replacements can I ever get a new phone?


**My contract is up in Oct, per my account I can get a new phone in June.


**My Samsung Intensity II died 2 weeks ago after a 4 month decline in 3 operations--- 

      3. It stopped the sync with my car.

      2. It created duplicate contact entries, anywhere from 3-8!  It also refused to alpha sort the contacts.  Very annoying for an anal librarian!

AND THE #1 REASON--THE MICROPHONE CEASED WORKING!!  I'd make or receive a call and the caller couldn't hear me!!  It was very annoying but also very funny.  I took a lot of teasing over that.

**Keep in mind THE BATTERY WAS WORKING W/ NO PROBLEMS.

      

1st replacement pretended to work long enough to activate--then I tried to make a call.  It shut off.  Powered it up & extended the keyboard to type a text.  It shut off.  Wouldn't power up.  Took the battery out, put it back it, it powered up.  Tried to make a call, it shut off. I wasn't happy.  Went to small store employee was very helpful & called customer service for me.

2nd replacement won't power up.  Went to the large Verizon store where we normally do business. That employee said it had to be the battery.  He told me he could tell it had been very wet, like being exposed to heavy rain or dropped into a full sink.  When I told him that didn't happen he made it clear he didn't believe me implying I was lying.  Can't get wet in the rain if it's in my purse or coat pocket.  Never near water at home. But I was lying I ruined the battery.  BUT he couldn't prove it because THEY DIDN'T HAVE A BATTERY IN STOCK!!!!

3rd replacement & new battery is coming today.  I begged the guy on the phone to let me have a new phone.  No luck Samsung requires at least 3 replacements.  Anyone else had this problem?

      


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Re: I've had 2 Samsung Intensity II replacements can I ever get a new phone?
Not applicable

Yes you can get a new phone . IN JUNE.

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Re: I've had 2 Samsung Intensity II replacements can I ever get a new phone?
SuzyQ
Sr. Leader
Sr. Leader

Borrow a (Verizon) phone from a friend until you are eligible for an upgrade?

Find something that will get you by on eBay or swappa or other classified site?

When I put my phone through the washer I asked on FaceBook to my friends if anyone had a Verizon BB I could borrow - it took minutes for me to get one that I could use until mine dried out....

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Re: I've had 2 Samsung Intensity II replacements can I ever get a new phone?
spamuback
Novice

No luck Samsung requires at least 3 replacements? Only in the cell phone industry could someone require 3 replacements before replacing their product with one that  actually works.

According to your terms: Section 7, paragraph 9: You agree that by purchasing and activating this product that if it is defective that we at our discretion may replace it with another defective device or material such as play dough that resembles the product you purchased at our discretion. You also agree that you are not entitled to any form of compensation based on reliance or lack of usability in the products we sell and will pay all cost incurred for shipping with a smile on your face.

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Re: I've had 2 Samsung Intensity II replacements can I ever get a new phone?
ashtontr
Sr. Member

Any update?

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Re: I've had 2 Samsung Intensity II replacements can I ever get a new phone?
Ann154
Expert
Expert

Ashton Roesbery wrote:

Any update?

I highly doubt someone is going to come back to the forum after 6-7 months.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: I've had 2 Samsung Intensity II replacements can I ever get a new phone?
ashtontr
Sr. Member

It was one of the "recommended" posts for me, you never know

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