Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
angrymom82
Member

NO CUSTOMER SATISFACTION HERE!!!!!

Labels (1)
0 Likes
Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
jennieclose
Member

I am!!!!

Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
edis54
Novice

I am too! Paid last week. For what?

Upgrade??? It's a joke.

Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
commonsense101
Sr. Member

nope.. verizon added 1.2million customers last quarter after adding the upgrade fee

guess you're in the minority

0 Likes
Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
tlw923
Member

I am!  The phone was free but then I saw this fee and was very upset.  I asked Verizon about it and they said since all the new phones are so technical, they have added phone classes and online support free of charge. Now they have to pay for the workers who teach the classes and answer those free support questions.  I said why not charge for the classes cuz I'm sure 90% of us don't attend a class!  I thought that was a fair suggestion; then she said most of us do use the on-line tech support.  I guess!!!!!!

Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
edis54
Novice

I posted the below a few days ago, because like you, I found about the $30.00 and I was angry:

“When I asked the same question about the $30.00 rip-off, I also received a response that “everybody does” and she even added that: “AT&T charged $35.00”….

I also tried to find out what I get for the $ 30.00, which was established in April 2012. Something that was not available to customers prior to April 2012. Only one thing came out of her mouth “In-store workshops in your area”.

I tried not to laugh. I just asked if it really some sort of a living soul comes to these meetings. There was no answer.”

VZ added the $30.00 knowing that we will pay.  And, we are paying. Forget about this. It’s out of our hand.

Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
commonsense101
Sr. Member

cost of living goes up every year. Verizon's network keeps them head and shoulders above their competition.. i'm suprised it wasn't higher to be honest.

It is simple business practice, it is not like it is new to the industry. These smartphones cost the carriers billions of dollars every year... i'm sure if an aspect of your business was losing money year after year at a higher and higher rate you would try to plug that hole right?

0 Likes
Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
edis54
Novice

I understand your point – everything goes up.

But, if the whole burden has been placed only on a loyal, long standing VZW customers, I think that it is not fair.

New customers do not pay the $30.00, but as soon as they sign a contract they will use the same VZW service like those who must paid.

Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
cman0928
Member

You're operating under the mindset that Verizon cares about how you feel. They don't. You can't rationalize the irrational.

Re: IS ANYONE ELSE AS ANGRY AS I AM ABOUT THE NEW $30.00 UPGRADE FEE?
Tidbits
Sr. Leader

D R wrote:

I understand your point – everything goes up.

But, if the whole burden has been placed only on a loyal, long standing VZW customers, I think that it is not fair.

New customers do not pay the $30.00, but as soon as they sign a contract they will use the same VZW service like those who must paid.

New customers pay $35 as an activation fee.  So they pay more than existing customers looking to upgrade.  Does it really matter really?  Sure new customers can get the fee waived and most often through a 3rd party retailer at the cost of a second subsidization contract which lasts 6 months.

0 Likes