Incoming calls going right to voicemail...still

[Dmnff138]

Still having what I think is a network problem, I wouldn't know anyone called me, unless the leave a VM or send me a text to that effect.  Yes, I've tried the hard reset, I've reset network settings, deleted apps, turned it off each day, turned off wifi, turned on wifi, do not disturb is off, airplane mode is off, not sure what else I can do.  I have a repair ticket in with Verizon tech support and that was supposed to take anywhere from 10 minutes to 72 hours, it's been about 36 of that 72 hours, so I'm guessing tech support is either struggling or they thought they fixed it. Anyone?

Thanks....

[SuzyQ]

What phone do you have?  What are your network settings set to?  You mentioned turning wifi on and off, and deleting apps - is this a smartphone?  You posted it in the "Basic phone" space -

Have you checked to see that "Call forwarding" is off or diabled?

Disabling Call Forwarding - Device

1. To turn off Call Forwarding, dial *73.
2. Press Send and wait for confirmation beeps/message.
3. To ensure Busy Transfer is off, dial *900.
4. Press Send and wait for confirmation beeps/message.
5. To ensure No-Answer-Transfer Call Forwarding is off, dial *920.
6. Press Send and wait for confirmation beeps/message.

You need to be in your "home area" for the * codes to work.