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Intensity 3 Content Transfer Question
JHawk47
Member

I currently have an LG Revere 3 and I just got a Samsung Intensity 3.  I backed up my contacts using the Backup Assistant, so I think that I can move them to the new phone.  My question is about my saved pictures and text messages.  I read somewhere that I should NOT activate my new phone until after I transfer that stuff or else I won't be able to do it at all.  Now I'm afraid to activate it. Smiley Sad  Can anyone shed some light on this?  Can I transfer my pics and text myself, or do I need to go to a Verizon store?  I have no Idea what to do.

Thanks for any advise,

Jackson

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Re: Intensity 3 Content Transfer Question
JHawk47
Member

MarshallP_VZW,

Actually, there IS a way to transfer pictures.  I used Bluetooth and got it done.  I had to talk a a 2nd tier customer support rep, but he got it to work.

And, YES I did get the phone activated and I love it.

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Re: Intensity 3 Content Transfer Question
vzw_customer_support
Customer Support

This is a great question Jackson, and we are all about answers. You are able to activate your new phone without losing the pictures on the old phone. Providing you don't do a factory reset on the old one. You will want to transfer your pictures however, at some point. Here is a link that will help: https://www.verizonwireless.com/support/content-transfer-help/ I hope this provides clarity.

 

RosanneM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Intensity 3 Content Transfer Question
JHawk47
Member

Thank you for your reply.

I've used the Backup Assistant Plus and it looks like all it backed up was my contacts.  I want to back up the rest of my content.

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Re: Intensity 3 Content Transfer Question
vzw_customer_support
Customer Support

I am glad you were able to back up your contacts, JHawk47. I want to confirm that you can definitely activate your new Samsung Intensity 3. 

 

With basic phones, the Backup Assistant Plus is only able to transfer contacts. I apologize for any inconvenience, at this time there is no way to transfer text messages and media to a different basic phone. I do want to make sure you are able to restore your contacts successfully. Please view this link for instructions on how to do so: http://spr.ly/6580Di6Lj . Does this information help?

 

 

MarshallP_VZW

Follow us on TWITTER @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Intensity 3 Content Transfer Question
boringusername
Sr. Member

Wow what an old phone. Hope you didn't pay much as it will be useless after Dec 31st 2019. And if for any reason you de-activate it after June 30th this year this is and try to re-activate you won't be able to.

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Re: Intensity 3 Content Transfer Question
JHawk47
Member

MarshallP_VZW,

Actually, there IS a way to transfer pictures.  I used Bluetooth and got it done.  I had to talk a a 2nd tier customer support rep, but he got it to work.

And, YES I did get the phone activated and I love it.

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