Intensity II unlock problem
ksickles
Newbie

I have two Intensity II phones and they both unlock when either of the two soft keys at the left side of the screen are touched.  Because of this I can not put this phone in my pocket or it unlocks.  Does anybody else have this problem? How do I disable those keys from unlocking the phone keypad.  I do not want to have to put a security code in everytime I put my phone in my pocket.

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Re: Intensity II unlock problem
vzw_customer_support
Customer Service Rep

Hi, ksickles-

Samsung has designed the soft keys to unlock for quick and convenient use! If it better suits your needs, a lock code will provide a more secure experience so you can keep the phone in your pocket!

Thanks,
AdamE_VZW
Follow us on Twitter @VZWSupport

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