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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Iphone5 won't place or receive calls
FairwayFatty
Member

Iphone5 will not call out or receive in coming calls. Text and data work fine. Was working. Went to canada noted it was not working. Returned to US and still not working.

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Re: Iphone5 won't place or receive calls
vzw_customer_support
Customer Support

FairwayFatty,

Oh no, let's get to the bottom of this mystery and get these calls flowing again. What's your zip code? Have you powered off your phone? Try going to settings, general, reset, resent network settings. Please keep us posted on the status of this.

KarenC_VZW
Follow us on Twitter @VZWSupport

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Re: Iphone5 won't place or receive calls
FairwayFatty
Member

Zip code 24557

Powered phone on/off many times

Reset network settings many times

Reseated SIM chip

Local VZW store replaced SIM chip

Called VZW this morning passed case to engineering said would call me back on my work phone today with status. No one called back

Sent from my iPhone

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Re: Iphone5 won't place or receive calls
vzw_customer_support
Customer Support

FairwayFatty,

Oh my, let's get to the bottom of this for you! Thank you for taking all those troubleshooting steps. If you could please accept my follow request, and send me a direct message so we can further assist.

KarenC_VZW
Follow us on Twitter @VZWSupport

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