Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu
cancel
Showing results for 
Search instead for 
Did you mean: 
Is there a way to reverse the most recent backup on Backup Assistant?
littlekittygirl

When I got a new phone and downloaded Backup Assistant it was too late before I realized that the phone will override what's online... is there anyway to reverse that and find all my lost contacts?

Labels (1)
Tags (2)
0 Likes
Re: Is there a way to reverse the most recent backup on Backup Assistant?
vzw_customer_support
Customer Support

Hi there Littlekittygirl!

I have so many contacts, so I know how important it is to ensure they're backed up and I am so sorry yours have been lost!

There are a couple of ways to go about this.  If you reactivate your previous phone that has all of your contacts (or a majority of them) you can then override the current "empty" profile. 

Another possibility, (but I can't gauruntee it) is we can reach out to our network team and see if they can "roll back" your Backup Assistant profile.  This isn't always available, but if you don't have a previous phone, it's worth a shot!

Let me know if you need to take step 2. Good luck & I hope step 1 works!

Thanks!

MelissaM_VZW
Follow us on Twitter @vzwsupport

0 Likes